i24

i24 Privacy Policy

Effective Date: 19 February 2026

Last Updated: 19 February 2026

This Privacy Policy explains how i24 (“we”, “us”, “our”) collects, uses and protects your personal data when you visit https://i-24.co.uk/ or contact us regarding our services.

We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Business Name: i24

Owner: Lee Watkins

Email: [email protected]

Phone: 07596465613

i24 is a sole trader business. For data protection purposes, Lee Watkins is the data controller.

What Personal Data We Collect

We may collect and process the following information:

• Full name

• Email address

• Telephone number

• Property address where relevant to your enquiry

• Details contained in contact forms, emails or messages

• IP address and basic website usage data

We only collect personal data that is necessary to provide our services or respond to enquiries.

How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotations

• Arrange and carry out installation services

• Communicate regarding appointments or bookings

• Maintain business and financial records

• Improve our website and services

We do not sell, rent or trade your personal data.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract – where processing is necessary to provide services you request

• Legitimate interests – to operate and manage the business effectively

• Legal obligation – to comply with tax and legal requirements

• Consent – where required for cookies or marketing communications

Data Sharing

We may share personal data with trusted third parties where necessary, including:

• Website hosting providers

• IT service providers

• Professional advisers such as accountants

We ensure appropriate safeguards are in place when data is shared.

Data Retention

We retain personal data only for as long as necessary.

Customer and financial records may be retained for up to 6 years to comply with legal and tax obligations.

Enquiry data where no work proceeds will be deleted within a reasonable timeframe.

Cookies

Our website may use cookies to ensure it functions correctly and to analyse website traffic.

You can manage cookies through your browser settings. Where required, consent will be requested before non-essential cookies are placed.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent where applicable

• Lodge a complaint with the Information Commissioner’s Office

To exercise your rights, please contact us using the details above.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised date.